Amazon Empty Package In 2022 (What To Do, Refunds + More)
Amazon operates a huge fulfillment center that handles many parcels per day. Amazon frequently has to deal with packaging issues because of how many packages they send.
Customers who receive an empty Amazon package should first contact the seller they purchased the item from. Customers can file a complaint with Amazon customer service if the seller cannot assist them. Amazon will issue a replacement or refund to the customer after they file a complaint.
Amazon: Why did I receive an empty gift package?
There could be a few reasons why a customer received an unopened package from Amazon.
A major reason for this is because Amazon ships so many orders per day, that a package could get shipped but not packed properly.
Another common reason for receiving an empty box from Amazon is that the recipient may be the victim of a scam.
Amazon and Federal Trade Commission are good places to start if the recipient has concerns about the scam.
What Should I Do If I Receive an Empty Amazon Package?
An Amazon customer might have an unopened package. There are steps to fix the situation.
To verify that their package was indeed one ordered by them, Amazon recommends customers to log into their Amazon account.
Customers can contact Amazon directly to let them know that the shipment was not sent as ordered.
However, if the empty package is an order a customer has been waiting for, they are recommended to check the tracking status of their order to ensure it’s the same item they have been waiting for.
Once the receiver has confirmed the shipment belongs to him/her, the seller must be contacted directly by Amazon and notify them that there was a delivery problem.
The best thing for customers to do is contact the original seller of the item if the package arrives empty.
However, customers who don’t get a reply from seller or the fulfillment center regarding their order must contact Amazon to report a problem with delivery.
For customers to lodge a complaint they can call Amazon.com customer support or instant message Amazon.com.
Amazon can refund customers for orders that are missing from the boxes.
Otherwise, if the box was sent by mistake, customers can report the incident and dispose of the box.
Amazon Refunds Empty Packaging
Amazon will return empty packages only if an order has been confirmed by the customer. If their tracking status shows that they were delivered, Amazon will also refund them.
However, if customers have not placed a recent order, or a package they’ve sent away for hasn’t had their transit status updated, Amazon may not grant a refund if there is no proof of purchase.
Customers are encouraged to notify the postal carrier if the package was not sent as expected.
Does Amazon Offer Replacements for Empty Packages?
Amazon will refund all customers who order an Amazon item and get a damaged box.
Customers have the option to request a new item or a refund for any items that they received.
Amazon will not replace orders placed through third-party sellers. This is because their fulfillment centers do not have the responsibility of shipping and packaging such items.
If customers would like a replacement they can directly contact the seller and ask for one.
Customers have the right to file an A2Z Guarantee against third-party sellers if the seller does not respond to their requests.
Is it a scam to order empty Amazon packages?
Amazon fulfillment centers often ship out unopened packages. However, scam artists will also send the empty boxes to victims’ homes.
Amazon sellers usually use empty-box scams to trick customers into buying fraudulent products. Once they have made a sale, the seller will then pocket the profits and ship an empty box.
Amazon customers should be cautious about the sellers that they choose to purchase from.
If customers are unsure if a seller is legitimate, it’s recommended they contact the seller and ask for a picture of the item they’re selling.
The seller who refuses to produce evidence about their product may be a fraudster and you are advised not to buy anything.
Amazon customers can contact the Federal Trade Commission and customer service to report empty-box scams.
Read our blog posts to find out more.
A shipping error by Amazon may cause customers to receive an unopened Amazon parcel.
Customers may also have fallen for a scam by an Amazon seller pretending to be legitimate and selling goods that were not theirs.
Amazon customer support can assist recipients with reporting an empty package to get a refund.
Customers may also report fraud to Amazon and Federal Trade Commission.
.Amazon Empty Package In 2022 (What To Do, Refunds + More)